What You Will Do:
Engineer & operate scalable monitoring & observability platform for Ensono’s Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, Entuity, VMWare Aria.
Plan and execute strategic roadmap for observability and monitoring tools, ensuring alignment with business and clients’ requirements
Define monitoring best practices, including proactive alerting, anomaly detection and performance analytics
Operate and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applications
Establish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SLA)
Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monitors
Point of escalation for day-to-day monitoring related incidents
Automate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform
Required Qualifications:
7+ years of experience in observability or monitoring engineering operational roles
7+ years of hands-on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Data Dog, Entuity, or others
Strong proficiency in Python, Bash, JavaScript for automation and scripting
Experience with Infrastructure as Code (Ansible, Terraform, etc) for observability tools deployment
Strong analytical and problem-solving skills for diagnosing complex issues
Effective communication and leadership, especially in training and cross functional team collaborations
Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes
Ability to thrive in an independent and team-oriented fast-paced environment, managing priorities properly
Bachelor’s degree in related field
Preferred Qualifications:
Master’s degree in information technology related field
Proficiency in cloud platfor