Overview

1) Messaging system. Kafka/confluent
2) Azure kubernetes services
3) Azure
Job Title
Tier 1 Application Production Support Specialist
Job Summary / About the Role
AT&T; is seeking a technically strong and self-sufficient Tier 1 Application Production Support Specialist to provide 24x7 support for critical enterprise integration, messaging, and event-driven applications. This is not a pure monitoring or escalation role. The ideal candidate is expected to independently identify root causes, apply fixes, and resolve the majority of incidents without Tier 2 involvement. Tier 2 is engaged only for complex or architectural issues that go beyond Tier 1 resolution scope. The candidate must have solid working knowledge of the full technology stack and the ability to triage, diagnose, and remediate issues end-to-end.
Key Responsibilities
- Provide 24x7 support for incidents, alerts, and operational issues with a strong bias towards independent identification and resolution.
- Triage and diagnose incidents using logs, monitoring dashboards,



and platform knowledge; resolve issues directly without defaulting to escalation.
- Engage Tier 2 only when incidents involve architectural complexity, infrastructure-level failures, or changes beyond Tier 1 resolution authority.
- Support client-submitted iTrack incident tickets and maintain end-to-end ticket ownership including resolution and closure.
- Respond to PagerDuty and automated alerts; validate, investigate, and remediate before escalating.
- Monitor production and non-production environment health; proactively identify anomalies and take corrective action.
- Monitor application support mailboxes and manage operational follow-through.
- Provide C2W emergency support as the first responder; independently handle and resolve wherever possible.
- Share client profile data and usage reports on request.
- Maintain explicit incident communication to clients even when Tier 2 is engaged.
- Track and report operational metrics inclu

📌 Tier 1 Production Support Engineer (Hyderabad)
🏢 Prodapt
📍 Hyderabad