Technical Writer

Company: MokshTech (MSP) www.mokshtech.net
Location: Remote
Department: IT
Work Schedule: Rotational shifts (24/7 coverage)
Reports to: IT Manager / Head of Product
About MokshTech

MokshTech is a Managed Service Provider (MSP) delivering IT infrastructure, cybersecurity, cloud, and support services to businesses. We're looking for a Technical Writer to join our IT team and create transparent, accurate documentation that supports our clients, technicians, and internal teams including our round-the-clock service operations.
About the Role

This is a remote, Technical Writer role supporting an IT team that operates on rotational shifts. You'll work closely with NOC/help desk technicians, engineers, and service delivery staff across shifts to document technical processes, troubleshooting steps, and client-facing guides in real time as issues and systems evolve.
Responsibilities

Write and maintain SOPs, runbooks, troubleshooting guides, and knowledge base articles used by IT and support teams across all shifts
Document incident response procedures,



escalation workflows, and change management processes
Collaborate with technicians and engineers during shift handoffs to capture accurate, up-to-date technical information
Simplify complex IT, networking, cloud, and cybersecurity concepts for technicians, clients, and non-technical staff
Continuously update documentation to reflect new tools, systems, and recurring incidents
Develop and enforce documentation standards and style guides across the IT department
Create diagrams, flowcharts, and screenshots to support written content
Maintain documentation across internal wiki, ticketing/PSA platforms, and client-facing help center
Support on-call/rotational team members with accessible, easy-to-follow reference material
Requirements

Bachelor's degree in English, IT, Communications, or related field (or equivalent experience)
4+ years of technical writing experience, ideally in IT, MSP, or NOC/help desk environment

📌 Content Writer (India)
🏢 Moksh Tech
📍 India