About The Company

Founders today are building global companies from day one — but the systems that manage their money were built for a different era. Aspire exists to change that

We’re building the financial operating system for global founders, bringing banking, software, and automation into a single platform so businesses can move faster across borders and stay focused on building.

Aspire is built by people who think from first principles, care deeply about solving hard problems, and take real ownership of their work. Our team brings global experience from leading fintech and technology companies, and many of us are former founders and operators who understand what it takes to build thoughtfully, make trade-offs, and deliver at scale in a global setting.

Backed by leading global investors including Y Combinator, Peak XV, and Lightspeed, Aspire has been trusted by more than 50,000 startups and growing businesses worldwide to manage their finances since 2018. Together with partners like J.P. Morgan, Visa, and Wise, we’re building for the next generation of global companies.





About The Role

We are looking for a customer-focused and experienced CX Associate Manager with strong product knowledge and escalations management capabilities. In this role, you will manage complex customer relationships, lead cross-functional escalations—including payment and product-related issues—and oversee the end-to-end escalation management process. You will be responsible for analysing customer feedback, identifying root causes of friction, and collaborating with product, engineering, and compliance teams to drive meaningful improvements across customer journeys.

What you will be doing?

Champion end-to-end customer experience across key financial products including Cards, SWIFT payments, Compliance/KYC, Investment Solutions, and API integrations.
Collaborate closely with Product, Engineering, and Compliance to enhance product usability and proactively eliminate recurring cust

📌 CX - Escalations (Gurugram)
🏢 Aspire
📍 Gurugram