Position: Airport Customer Service Agent & Ground Staff Company Overview: Viswamitempowersolution is a leading provider of airport services, offering a wide range of solutions to airlines and passengers. We are dedicated to providing exceptional customer service and ensuring a smooth and efficient airport experience for all. Location: This position will be based at the Chandigarh Airport in Punjab, India. Contract Details: This is a full-time position with a competitive salary and benefits package. Job Description: As an Airport Customer Service Agent & Ground Staff, you will be responsible for providing excellent customer service to passengers and assisting with ground operations at the airport. Your main duties and responsibilities will include: - Greeting and assisting passengers at check-in, security, and boarding gates - Answering any questions or concerns from passengers and providing information on flight schedules, delays, and other relevant information - Assisting passengers with special needs,
such as unaccompanied minors or passengers with disabilities - Checking and tagging luggage, ensuring it is loaded onto the correct flight - Assisting with the boarding process and ensuring all passengers are safely and efficiently boarded - Coordinating with other airport staff and departments to ensure smooth operations and timely departures - Handling any customer complaints or issues in a skilled and efficient manner - Assisting with other ground operations tasks as needed, such as baggage handling and aircraft cleaning - Following all safety and security procedures to ensure the safety of passengers and airport staff - Maintaining a clean and organized work area at all times Qualifications: - High school diploma or equivalent - Excellent communication and customer service skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong attention to detail and ability to work with accuracy - Willingness to work flexible