Job Summary

The Technical Training & Dealer Capability Development Specialist is responsible
for supporting the design, development, and delivery of technical training
programs that strengthen the capability of dealer service engineers and service
network personnel. This role focuses on enhancing product knowledge,
troubleshooting expertise, service quality, and customer handling skills while
ensuring compliance with Cummins standards, safety requirements, and operational
excellence. The position works closely with cross-functional teams and
dealership partners to build a skilled service network that delivers exceptional
customer support and business performance.

Key Responsibilities
* Develop, coordinate, and deliver technical training programs for dealer
service engineers and service personnel to improve product knowledge,
troubleshooting capability, technical proficiency, and customer service
skills.
* Assist senior technical trainers in the preparation, delivery, and continuous
improvement of classroom, virtual, and hands-on technical training programs.




* Complete product qualification requirements and continuously develop
expertise on Cummins products, systems, and technologies.
* Update and maintain training materials, participant handouts, instructor
guides, and training documentation to ensure accuracy and consistency across
training centers.
* Communicate training material updates and best practices to regional training
teams and relevant stakeholders.
* Collaborate with cross-functional teams including Service, Sales, Technical
Support, Engineering, and Dealer Development to align capability-building
initiatives with organizational objectives.
* Partner with dealerships to ensure the availability of qualified technical
manpower and support workforce capability planning based on required skill
sets.
* Establish and implement structured technical training and certification
programs to improve service engineer competency, repair quality, and
troubleshooting

📌 Technical Training Instructor (Bengaluru)
🏢 Cummins
📍 Bengaluru