This role is part of Sage’s Global Circulation team , which is responsible for addressing customer queries related to online access and platform‑related issues within defined Service Level Agreements (SLAs). The position plays a key role in delivering a high‑quality customer experience by ensuring timely resolution of technical issues while maintaining exceptional customer satisfaction standards . The role requires strong communication and analytical skills to effectively diagnose issues, resolve customer tickets, and contribute to the achievement of team and organizational objectives. KEY ACCOUNTABILITIES Primary Responsibilities Provide effective technical support to internal and external customers worldwide through appropriate communication channels, maintaining a calm, courteous, and knowledgeable approach. Troubleshoot and resolve access‑related and platform issues by developing a strong understanding of Sage systems, tools, and processes. Collaborate effectively within a global team workplace and provide regular updates to senior team members as required.



Adhere to standard operating procedures (SOPs) to collect accurate and relevant information from customers for efficient ticket resolution. Under managerial guidance, comply with defined Service Level Agreements (SLAs), ensuring tasks and customer requests are completed within agreed timelines. Work closely with cross‑functional teams within the Customer Services and Fulfilment division to ensure timely and efficient resolution of customer tickets. Participate in continuous improvement initiatives, contributing to process documentation and enhancements to optimize customer service practices. Support the development and maintenance of knowledge‑base articles and actively contribute to customer experience (CX) initiatives across the organization. SKILLS, QUALIFICATIONS & EXPERIENCE Functional Knowledge & Skills Strong analytical, reasoning, and problem‑solving abilities with keen attention to detail Excellent

📌 Advisor-Online Tech Support (Uttarakhand)
🏢 Sage
📍 Uttarakhand