Role Overview
We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role , responsible for renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.

You will act as a trusted advisor to SMB clients , helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:
MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing cutting-edge solutions for over 14 years. Renowned for its ease of use and customer experience excellence,



the platform is highly rated across various review platforms.

Key Responsibilities
- Own a portfolio of 50–150 SMB accounts with complete revenue responsibility
- Drive monthly/quarterly renewals and ensure high retention rates
- Identify expansion opportunities through upselling and cross-selling (WhatsApp, IVR, AI solutions)
- Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
- Proactively identify churn risks and implement retention strategies
- Maintain strong relationships with business owners and decision-makers
- Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting
- Monitor and improve customer health metrics (CSAT, usage, engagement)
- Coordinate with support/product teams for issue resolution and account growth

Target Customers
- SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
- Primarily India-based customers

Must-Have Requirements

📌 Customer Success Executive (New Delhi)
🏢 MyOperator
📍 New Delhi