Position: Airport Ground Staff – Passenger Service
Executive Company Overview: Airstriprealtech is a leading airport
management company based in Mumbai, Maharashtra, India. We
specialize in providing efficient and high-quality services to
passengers and airlines, ensuring a smooth and hassle-free travel
experience. Our team of dedicated professionals is committed to
delivering exceptional customer service and maintaining the highest
standards of safety and security. Job Overview: As an Airport
Ground Staff – Passenger Service Executive, you will be responsible
for providing excellent customer service to passengers at the
airport. You will work closely with the airline staff and other
ground handling agencies to ensure a seamless and effective
operation. Key Responsibilities: 1. Greet and assist passengers at
the airport, including check-in, baggage handling, and boarding
processes. 2. Provide information and assistance to passengers
regarding flight schedules, delays, and other relevant information.
3. Handle passenger inquiries and complaints in a professional and
courteous manner. 4. Ensure the safety and security of passengers
and their belongings at all times. 5. Coordinate with airline staff
and other ground handling agencies to ensure timely and smooth
operations. 6. Conduct security checks and screening procedures as
per airport regulations. 7. Assist passengers with special needs,
such as elderly, disabled, or unaccompanied minors. 8. Handle cash
and credit card transactions for excess baggage, lounge access, and
other services. 9. Maintain accurate records of passenger
information and flight details. 10. Adhere to all safety and
security protocols and procedures at the airport. Requirements: 1.
High school diploma or equivalent. 2. Previous experience in
customer service, preferably in the aviation industry. 3. Excellent
communication and interpersonal skills. 4. Ability to work in a
fast-paced and dynamic environment. 5. Strong problem-solving and
decision