Partner Operations Manager, University Partnerships – Job Description

Role Summary
The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its university partners. POMs are responsible for ensuring smooth, high-quality delivery of online and blended programs, acting as the bridge between university stakeholders and Emeritus’ internal teams (Product, Marketing, Admissions, Outreach, Delivery, Legal and Finance). This role blends project management, partner relationship management, and cross-functional coordination to ensure programs operate smoothly, meet contractual commitments, and deliver a high-quality experience for both partners and learners.
POMs manage a portfolio of university partnerships, owning program operations end-to-end, including onboarding new partners and programs, coordinating launches, monitoring performance, resolving issues, and implementing improvements.
POMs are expected to operate with a high degree of autonomy, balancing partner relationship management with operational execution and systems thinking.



As the University Partnerships organization evolves across non-degree, blended, and degree programs, POMs will play a critical role in scaling operational excellence, identifying process improvements, and helping standardize partner operations across a growing global portfolio.

Key Responsibilities
1. Partner Operations & Relationship Management
● Act as the primary operational point of contact for assigned university partners.
● Build and maintain strong, team-oriented relationships with university program managers, faculty, and operational teams.
● Coordinate program launches, ensuring all pre-launch requirements, systems, and marketing timelines are met.
● Monitor ongoing program delivery to ensure adherence to agreed-upon service levels and timelines.
● Oversee learner support, faculty experience, and operational case management processes, with a focus on efficiency, effectiveness, scalability,

📌 Partner Operations Manager (Jaipur)
🏢 Emeritus
📍 Jaipur