Job Purpose/ KEY OBJECTIVES OF THE JOB How does the position contribute to Sage overall goals? The Corwin Account Support team provides comprehensive operational and administrative assistance to the Corwin Institutes program, the Corwin Sales team, and the existing customer base. Their work is essential in maintaining high service standards and supporting the successful delivery of Corwin’s educational programs. Key Accountabilities Describe in detail the responsibilities of the job The job functions include, but are not limited to, the following: Deliver exceptional customer service to the Corwin Sales team and customers through clear, skilled phone and email communication; resolve inquiries and complaints per departmental procedures. Maintain and expand knowledge to manage account functions, prepare invoices, process renewals, and understand key financial processes and terminology. Support Corwin Institutes attendee database management in CVENT, including accurate data entry, invoice requests, processing in A2R, report generation, and customer follow-up.



Prioritize and manage fluctuating workloads independently, aligning with business needs. Apply critical thinking to research and resolve customer issues efficiently. Develop a thorough understanding of Corwin’s products and services. Collaborate with the Account Support team to balance workloads, provide cross-functional support, and ensure operational efficiency. Use CRM, fulfilment systems, and other tools to capture and maintain essential account and deal information. Handle order entry, access control, invoicing, and deliver outstanding service to customers, sales teams, and internal partners. Prepare daily productivity reports of the work done Support work in the other vertical too (cross-functioning) during lean time Skills, Qualifications & Experience Functional Knowledge & Skills Demonstrated work history of excellent customer service, analytical and problem solving skills Effective written and verbal

📌 Senior Representative-Corwin (Uttarakhand)
🏢 Sage
📍 Uttarakhand