JOB PURPOSE As a member of the Global Peer Review Team based in our Delhi and Dehradun offices, you play a vital role in ensuring the efficient operation of peer review systems for Sage journals. This position involves close collaboration with global peer review and research pillar staff to deliver system support and training to internal and external users. You will assist editors and administrators with system training, fulfill administrative requests, and support the configuration of peer review sites under moderate supervision. KEY RESPONSIBILITIES Your responsibilities include, but are not limited to: Develop and maintain expertise in ScholarOne configuration to optimize system performance. Respond to and resolve Sage Track configuration requests from journal editors and Sage staff. Provide transparent, accurate instructional and troubleshooting guidance on Sage’s peer review systems to editors, administrators, and internal teams. Conduct web-based training sessions and demos for internal and external journal editors on proper system usage.
Liaise with Scholar One support staff to resolve system-related issues effectively. Collaborate with journal editorial offices to configure sites and advise on best practices, with managerial support. Work closely with the Global Research Pillar to streamline peer review processes. Ensure timely responses to system-related requests, meeting established Service Level Agreements (SLAs) . Assist the Peer Review Supervisor with projects and activities related to editorial and peer review workflows. Generate and analyze Sage Track reports to support decision-making and process improvements. KEY ACCOUNTABILITIES Keep stakeholders informed about vacation schedules, Sage holidays, and any planned absences. Communicate professionally and courteously with editors and Sage US/UK departments. Take a solution-oriented approach to resolve system support issues. Participate in meetings as required, fostering strong working relationships. Note: So