Position
Oncology Counselor
Department
Medical Oncology
Location
Zeeva Cancer Care, Noida
Employment Type
Full-Time
Experience
1–3 Years
About Zeeva Cancer Care
Zeeva Cancer Care is committed to providing compassionate, patient-centric, and evidence-based cancer treatment. We are looking for an empathetic and skilled Oncology Counselor to support patients and their families throughout their cancer journey by providing emotional, psychological, and treatment-related guidance while coordinating care with the medical team.
Key Responsibilities
Patient Counseling
- Counsel newly diagnosed cancer patients and their families regarding the treatment journey.
- Provide emotional support and help patients cope with the psychological impact of cancer.
- Explain treatment plans, procedures, expected outcomes, and possible side effects in easy, understandable language.
- Address patient concerns and ensure they feel informed and supported throughout their care.
Treatment Coordination
- Coordinate appointments for consultations, chemotherapy, investigations, and follow-up visits.
- Work closely with Medical Oncologists, Nursing staff, and other departments to ensure seamless patient care.
- Assist patients in understanding their treatment schedules and required documentation.
- Ensure timely follow-up with patients undergoing treatment.
Patient Relationship Management
- Build trust and maintain long-term relationships with patients and caregivers.
- Respond to patient queries via phone, email, or in-person interactions.
- Ensure a positive patient experience by addressing concerns promptly and professionally.
- Maintain confidentiality of all patient information.
Documentation & Reporting
- Maintain accurate counseling records and patient interaction notes.
- Update patient information in the Hospital Information System (HIS) or CRM.
- Prepare daily and monthly reports related to patient counseling and follow-ups.
- Coordinate with the billing and insurance teams whenever