Job Summary
We are seeking an M365 & Collaboration Operations Engineer to provide Level 2 support and
administration for Microsoft 365 and SharePoint services in an enterprise setting. The
role will focus on service operations, troubleshooting, compliance, performance, and
continuous improvement while working closely with Level 3 teams.

KEY RESPONSIBILITIES
Provide L2 operational support for Microsoft 365 and SharePoint services, including
incidents, service requests, problems, and changes.
Administer and support Microsoft 365 and SharePoint, including user access,
permissions, storage quotas, configuration, and service-related issues.
Monitor service availability, performance, compliance, and user experience, and take
appropriate corrective actions.
Support Microsoft 365 configuration, patching, compliance, and operational reporting.
Investigate recurring issues, perform ticket trend analysis, and identify opportunities for
automation and service improvement.
Collaborate with L3 teams and customer stakeholders to resolve complex technical
issues and support planned changes.




Maintain operational standards to ensure service reliability, security, compliance, and
user productivity.
Provide 24x5 shift-based support, including on-call support for Priority 1 incidents and
planned changes outside standard service hours.

Required Skills & Experience
4+ years of relevant experience in Microsoft 365 administration, operations, and
enterprise support.
Hands-on experience with Microsoft 365 and SharePoint Online administration.
Experience providing L2 support for Microsoft 365 environments.
Good understanding of Microsoft 365 configuration, compliance, monitoring, and
troubleshooting.
Experience with Incident, Service Request, Problem, and Change Management.
Ability to analyze operational trends and identify automation and service improvement
opportunities.
Experience working in a 24x5 or shift-based support environment.
Strong analytical, troubleshooting, communication,

📌 & Collaboration Operations Engineer (Bengaluru)
🏢 Photon Brains
📍 Bengaluru