Job Description – Service Head
Position: Service Head
Industry: Medical Devices / Healthcare
Experience: Minimum 7+ Years
Location: Lucknow
Position Overview
We are looking for an experienced and technically robust Service Head to lead our medical equipment service operations. The ideal candidate should have 7+ years of relevant experience in Biomedical Engineering, Medical Devices, Medical Machines, and Healthcare Equipment, with proven expertise in service management, team leadership, troubleshooting, installation, preventive maintenance, and customer support.
The candidate will be responsible for ensuring the reliability, performance, uptime, and service quality of medical equipment across customer locations.
Key Responsibilities
Lead and manage the complete service and technical support function for medical devices and equipment.
Supervise, mentor, and manage a team of Biomedical/Service Engineers.
Plan and monitor installation, commissioning, preventive maintenance, corrective maintenance, and breakdown services.




Diagnose and resolve technical issues related to medical machines and equipment.
Ensure timely closure of customer complaints and service requests within defined TAT/SLAs.
Coordinate with customers, hospitals, vendors, OEMs, and internal teams for technical and service-related requirements.
Develop and monitor preventive maintenance schedules to minimize equipment downtime.
Maintain service records, equipment history, AMC/CMC records, spare parts requirements, and service reports.
Monitor service KPIs, engineer productivity, response time, first-time fix rate, and customer satisfaction.
Manage spare parts, tools, consumables, and technical inventory required for service operations.
Support the installation and commissioning of new medical equipment at hospitals and healthcare facilities.
Provide technical guidance to service engineers for complex breakdowns and critical equipment issues.
Coordinate with OEMs and technical partners for escalated technic

📌 Service Head-Medical Devices (Lucknow)
🏢 Technomed Devices India Private
📍 Lucknow