We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities .

Objectives of the Position

To manage the supply chain processes associated with “Order to Cash” (O2C) cycle to achieve customer satisfaction, and to comply with BASF Group rules & regulations, and the accounting standards. To perform the Customer Service activities to ensure deliveries and invoicing to customers

M

ain Areas of Responsibilities and Key Activities

Perform Sales and Delivery Order Management tasks.
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
Support Credit Management,



Billing and Accounts Receivable Follow-up
Manage Master Data maintenance process to ensure effective order management
Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to BU / Functions
Provide order status report and monitor customers’ order placement against sales forecast
Capture market intelligence from daily interaction with customers and share with the business as appropriate

Job Skills:

Positive communication skills
Well versed with SAP Order To Cash (OTC) processes
Good understanding of the products/services of relevant business segments
Good knowledge of the business processes
Service excellence competencies
Ability to collaborate within and outside the team for servicing the custo

📌 Customer Service Officer (Mumbai)
🏢 Basf
📍 Mumbai