Role Overview
As a Strategic Account Manager, you will be responsible for building and maintaining strong relationships with key BFSI clients, driving revenue growth, and ensuring customer success. You will act as a trusted advisor to financial institutions, helping them leverage AI-powered insights for fraud prevention, risk intelligence, and credit underwriting.
Key Responsibilities
Client Relationship Management & Growth
Own and manage relationships with enterprise BFSI clients to ensure long-term success.
Develop and execute strategic account plans to drive revenue growth and client engagement.
Act as a trusted advisor, helping clients maximize the value of Data Sutram’s AI-driven solutions.
Revenue Growth & Upselling
Identify current business opportunities within existing accounts and drive upsell/cross-sell initiatives.
Collaborate with sales and product teams to align solutions with client needs and industry trends.
Drive contract renewals, expansion deals, and revenue targets for key accounts.
Customer Success & Solution Implementation
Work closely with customer success,
product, and data science teams to ensure seamless solution deployment.
Monitor client performance metrics, ensuring high adoption and satisfaction rates.
Proactively address client concerns and optimize their experience with Data Sutram’s platform.
Industry & Market Intelligence
Stay updated on fintech trends, regulatory changes, and competitive landscape.
Provide insights on market dynamics, customer challenges, and emerging opportunities.
Act as the voice of the customer, influencing product development based on client feedback.
Cross-Functional Collaboration
Partner with sales, marketing, and product teams to create compelling client engagement strategies.
Support go-to-market initiatives, case studies, and strategic partnerships.
Work closely with leadership and founders to align key accounts with overall business strategy.
Key Qualifications
3+ years of experience in Strategic Account M