Job Title: Asst. Vice President/Vice President of Operations
Reports To: Founders
Location: Mumbai

Executive Summary:
Black Cab Agency Network is a digital marketing and communications agency representing premier brands across high-end lifestyle, hospitality, and luxury retail sectors. We are seeking an accomplished, highly strategic Asst. Vice President/Vice President of Operations to drive operational excellence, optimize service delivery, and lead cross-functional agency teams.
Serving as the key operational partner to the Founders, the Asst. Vice President/VP of Operations will exercise full oversight across agency workflows, talent management, strategic resource allocation, client retention & acquisition, and financial performance. This position requires an authoritative leader who combines sharp commercial acumen with the executive presence necessary to navigate the high-touch nuances of the Digital marketing world.
Key Responsibilities
Architect, standardize, and continually refine agency-wide Standard Operating Procedures (SOPs)



to guarantee flawless project execution across Strategy, Creative (Design & Copywriting), and Client Servicing.
Direct end-to-end agency resource allocation from a commercial standpoint, balancing operational efficiency with account profitability, utilization metrics, and gross margins.
Analyze operational and commercial insights to drive bottom-line profitability, revenue growth, and sound financial modeling across all client accounts and operational units.
Function as a key commercial leader in client negotiations, stepping in to crack high-value deals, secure long-term annual contract renewals, and lead strategic upselling and cross-selling initiatives across existing accounts.
Establish rigorous client retention frameworks to safeguard recurring agency revenue and maintain long-standing relationships with senior brand stakeholders.
Introduce, adapt, and scale global best practices across agency processes, service frameworks, and

📌 Assistant Vice President Operations Digital Marketing (Mumbai)
🏢 Black Cab
📍 Mumbai