Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced qualified to join our team in the role of Fraud Operations Manager- Business Risk
In this role, you will:
Fraud Operations Leadership & Queue Management – Lead the day-to-day execution of fraud operations across multiple workstreams, including merchant onboarding investigations, transaction monitoring (CNP and POS), and ongoing merchant risk monitoring. Ensure effective queue management, SLA adherence,



and prioritisation of high-risk activity.
People Leadership & Development – Manage, coach, and develop a team of fraud analysts, setting clear performance expectations, conducting regular quality assurance reviews, and fostering a high-performance culture focused on accuracy, efficiency, and continuous improvement.
High-Risk Case Investigation & Escalation – Act as an escalation point for complex, high-risk, or sensitive cases, including suspicious merchants, anomalous transaction behaviour, and potential organised fraud activity. Personally investigate critical cases where required and make informed risk-based decisions.
Merchant Onboarding Fraud Oversight – Oversee fraud risk assessments at the point of merchant onboarding, including KYB checks, risk scoring, and application reviews, ensuring appropriate controls are applied to mitigate fraud risk at acquisition.
Ongoing Merchant Fraud Monitoring – Supervis

📌 Fraud Operations Manager- Business Risk (Bengaluru)
🏢 HSBC
📍 Bengaluru