Direct Reports: Department Leads (Design, Procurement, Project Management, Finance Coordination, Admin/Support)
Role Overview
We are seeking a highly disciplined and execution-focused Operations Manager to lead our India office and oversee the day-to-day functioning of all departments.
This role is responsible for ensuring that daily operations run efficiently, teams are aligned on priorities, and deliverables are executed with consistency and accountability across all functions.
The Operations Manager will act as the central point of execution in India—bridging global leadership (USA/Canada) with local teams—ensuring that direction is translated into structured, on-time output.
Key Responsibilities
Daily Operations Management
Oversee day-to-day operations across all departments
Ensure teams are aligned on priorities and deliverables
Maintain operational momentum and prevent delays
Resolve workflow issues proactively
Team Leadership & Accountability
Manage department leads and clarify expectations
Hold teams accountable for deadlines, quality, and responsiveness
Address performance gaps and enforce corrective actions
Promote a culture of ownership and professionalism
Decision-Making & Escalation Handling
Act as the primary escalation point for operational issues
Make timely decisions to keep work progressing
Resolve cross-functional conflicts independently
Escalate critical risks when necessary
Prioritization & Workload Management
Align teams on daily and weekly priorities
Reallocate resources based on workload demands
Ensure focus on high-impact work
Cross-Functional Coordination
Drive collaboration between Design, Procurement, and Project Management teams
Maintain alignment between design, costing, and execution
Ensure smooth and structured handoffs between departments
Process Enforcement & Discipline
Enforce SOPs, workflows, and documentation stan