We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions.
This role involves providing expert technical support for Microgrid systems and associated digital applications. You will collaborate closely with Global R&D;, Product Management, Quality, Engineering, and Regional Support teams to resolve complex customer issues and drive continuous product improvement.
Key Responsibilities
Expert Technical Support
Provide Level 3 technical support for Microgrid solutions and associated software platforms.
Analyze, diagnose, and resolve complex customer issues related to:
EcoStruxure Microgrid Advisor
Microgrid Operation and Control Systems
Manage and drive incident resolution through Schneider Electric's support platforms, ensuring customer satisfaction and timely closure.
Technical Investigation & Root Cause identification




Perform detailed troubleshooting of system-level issues involving hardware, software, communications, controls, and power systems.
Collaborate with R&D; and Product Engineering teams to investigate product defects and identify root causes.
Customer Engagement
Act as the technical escalation point for critical customer issues globally.
Maintain effective communication with customers and stakeholders throughout the issue resolution process.
Participate in customer meetings and technical reviews when required.
Knowledge Management
Develop and maintain technical knowledge articles, troubleshooting guides, FAQs, and best-practice documentation.
Contribute to organizational knowledge-sharing initiatives and support continuous improvement efforts.
Training & Enablement
Deliver technical training and mentorship to regional support teams and Level 2 support engineers.
Support capability development across global support organiza

📌 Senior Engineer I, Technical Customer Care (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru