ALIV Regenerative Wellness | Pune & Mumbai (location-specific)

About the role
For a clinic serving founders, CEOs, and CXOs, the front desk is not a reception desk — it's the first and most frequent human touchpoint of a premium experience. The clinical work can be world-class, but if the first call, the first WhatsApp reply, or the first walk-in feels like a standard OPD, the brand breaks before the consult begins.
We're hiring a Front Desk & Client Relations Executive who treats every interaction as concierge-grade: warm, polished, discreet, and effortless. You'll own the client's experience from first contact through every visit — booking, welcoming, coordinating, following up, and quietly making sure nothing falls through the cracks.
This is a frontline role with real ownership. You are not taking messages. You are holding the relationship.

Reporting & team
Reports to: Location Lead / Operations
Works alongside: Physicians, nursing team, marketing (lead handoff), data/operations
Stakeholders: Clients and their families, clinical team, founder
Core responsibilities
1.



First impressions & client welcome
Be the face and voice of ALIV — in person, on phone, on WhatsApp, and over email
Welcome clients warmly on arrival; manage a calm, premium, unhurried front-of-house experience
Read the room: know when a client wants conversation and when they want efficiency
Maintain the physical space to a premium standard — ambiance, refreshments, cleanliness, calm
2. Scheduling & calendar management
Own appointment scheduling and the clinic calendar (Google Calendar)
Coordinate physician, nurse, and room availability across the day with zero double-booking
Manage rescheduling, cancellations, and waitlists smoothly
Send timely, well-written reminders and consult-prep instructions
3. Inquiry handling & consult conversion
Be the first responder to inbound inquiries (calls, WhatsApp, DMs handed off from marketing)
Answer general, non-clinical questions about services, process, loc

📌 Front Desk (Pune)
🏢 ALIV - Regenerative Wellness
📍 Pune