An experienced Application Support person to join our team and manage the delivery of application support services to end-users.
You will be responsible for the day-to-day operations of an application support function, managing incident and problem resolution, ensuring that service level agreements (SLAs) are met.
The successful candidate will have experience managing application support services, an understanding of ITIL processes and procedures, and experience with project management methodologies and tools.
You should be able to work collaboratively with other IT teams and business stakeholders and have excellent communication and problem-solving skills.
Your role is critical to ensuring that business-critical applications are available, reliable, performing and functioning as expected, and that end-users are receiving the support they need to be productive.
The team As part of the wider Service Operations team, you will be the SME for a number of applications within your Domain/Vertical,
responsible for day-to-day operations and service excellence.
What you’ll do
Provide Core Banking Application Support
Support and maintain Core Banking Platform packages (specifically but not restricted to Temenos T24
Recognised SME across a number of core applications and technically capable across others.
Find ways to improve systems and processes to deliver with more streamlined resources. For identified improvement ideas, drive implementation.
Qualify and quantify benefits.
You will undertake proactive trend analysis to identify trends and raise problem records to ensure that the underlying cause is understood, and recurrence prevented.
Champion and own the problem management process for your Domain driving adherance to the process and best practice.
Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met.
Through active oversight of incidents wi
📌 Associate II (Bengaluru)
🏢 UST
📍 Bengaluru
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