Oracle Field Service Cloud – Functional Lead / Senior Consultant
Job Summary
We are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
The ideal candidate should have strong hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
Experience
- 7–12 years of overall experience in Oracle CX / Field Service.
- Location : Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.
- Solid hands-on experience with Oracle Field Service Cloud .
- Minimum 1–2 full-cycle Oracle Field Service / OFS implementations .
- Experience working directly with business stakeholders and technical teams.
Key Responsibilities
- Lead functional solution design and configuration for Oracle Field Service Cloud .
- Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
- Configure OFS based on business requirements and field-service processes.
- Support cutover planning, readiness activities, go-live, and hyper-care .
- Analyze business processes and recommend appropriate OFS configurations and improvements.
- Identify potential adoption challenges and support business users during implementation.
- Own the creation and maintenance of Oracle Field Service training documentation and user guides .
- Provide functional support and troubleshooting during testing and post-go-live phases.
Required Functional Expertise
The candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:
- Work Zones
- Resources and resource structures
- Capacity and capacity management
- Routing and scheduling
- Quotas
- Calendars and workin