Role Description

Finacle L2 Support Engineer

Experience: 6-8 Years

Location: Navi Mumbai

We are seeking a Finacle L2 Support Engineer with strong expertise in Finacle Core Banking support, troubleshooting, and production support operations.

Key Responsibilities

Provide L2 support for Finacle 10.x applications, supporting IT teams and end users.
Analyse, troubleshoot, and resolve application, product, data, and customization-related issues within SLA.
Support CRM, CASA (SB/CA), CC, OD, Loan and Advances modules.
Handle backend and frontend issue resolution, including minor customizations.
Support EOD/BOD activities, batch processing, financial year-end operations, and related issue management.
Monitor application logs, services, and interfaces to ensure smooth operations.
Generate reports and business data using SQL as per requirements.
Manage NEFT, RTGS, and payment-related issues.
Analyse ATM and other delivery channel logs to ensure uninterrupted transaction processing.




Publish daily ticket status updates and drive permanent fixes for recurring issues.
Maintain system stability, documentation, and operational checklists.
Participate in shift-based support operations.

Required Skills

Hands-on experience in Finacle 10.x production/application support.
Strong debugging and root cause analysis skills.
Good knowledge of banking operations, loans, deposits, and CRM modules.
SQL proficiency for data extraction and analysis.
Experience in incident, problem, and change management.
Understanding of Finacle services, interfaces, EOD/BOD processes, and payment systems.
Exposure to Trade Finance modules is preferred.
Robust communication and stakeholder management skills.

Skills

Finacle, Production Support, System Configuration, Trade Finance, CRM, Service Level Management, Lending

📌 FinacleSupport Engineer (Mumbai)
🏢 UST
📍 Mumbai