Job Title: Client Program Specialist
Salary: 45,000-50,000 per month
Location: Hybrid/Remote, Mohali (PB)
Shift Schedule: 8:30 PM to 5:30 AM (Night Shift)
POSITION SUMMARY:
Under the direct supervision of the Manager, Client Services the Client Program Specialist serves as the primary point of contact for all assigned client(s) and temporary workers. The Client Program Specialist contributes to the growth and profitability of the account through the management of strong relationships with the client(s), fulfillment of the client's staffing services agreement, and maintaining robust relationships with the temporary workers. The Client Program Specialist will manage the day-to-day interaction with the client and employees, assist with identifying process improvements, and ensure service level agreements are met.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
DUTIES AND RESPONSIBILITIES:
Requisition Management
The Client Program Specialist will be accountable to managing the full requisition process for assigned clients. This will include new requisition creation, extension requests and terminations for all assigned contingent workers. The Client Program Specialist will provide immediate front-line customer service to management team, associates, vendors, and client hiring partners.
- Conduct requisition in take meetings with client hiring partners and business leaders as needed.
- Input and maintain all requisitions into required systems based on client structure and service level agreements.
- Coordinate job order distribution and communicate customer needs with approved vendors via phone, email, and/or Vendor Management System.
- Prioritize open orders and allocation of resources to best meet client needs.
- Provide regular and accurate updates to hiring partners for all active requisitions.
- Manage the candidate flow for each requisition and work with vendors to ensure appropriate candidate flow i