Some organizations are still trying to establish themselves. Others are building something
designed to last.
At Unite, by The BRIQ Group, we are transforming affordable living — creating thoughtfully
designed communities that deliver real value and quality. We are building with an
enterprise-grade mindset and a long-term ambition: a diversified, professionally run group.
Finance and accounting are the backbone of that journey, and we are now building this
capability in-house.
We are looking for a Desktop Support Engineer to provide day-to-day technical support to
our staff. You will be the first point of contact for hardware, software, and connectivity
issues, ensuring our team can work without disruption. This role is ideal for a fresher or
early-career qualified eager to grow in IT support.

Roles & Responsibilities

Hardware Support
• Set up, configure, and maintain desktops, laptops, printers, and peripherals
• Diagnose and repair hardware faults including RAM, HDD, and display issues
• Track and manage IT asset inventory (laptops, monitors, accessories, CCTV)




• Coordinate with vendors for hardware warranty and replacements

Software & OS Support
• Install, configure, and update Windows/macOS operating systems
• Deploy and troubleshoot MS Office, antivirus, and business applications
• Handle OS updates, driver installations, and software licensing

Helpdesk & Ticketing
• Log, prioritize, and resolve L1/L2 support tickets within agreed SLAs
• Provide remote and on-site support to end users across departments
• Escalate unresolved issues to the senior IT team with proper documentation
• Follow up on open tickets and ensure timely closure with user confirmationNetwork & Connectivity
• Troubleshoot LAN, Wi-Fi, and VPN connectivity issues for end users
• Configure network printers, shared drives, and mapped network paths, CCTV.
• Assist in basic switch/router configuration and cable patching when required
• Coordinate with ISP or network team for escalated connect

📌 Information Technology Executive (India)
🏢 Runal Group
📍 India