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About This Opportunity
We are looking for an experienced Service Architecture Manager to drive key strategic programs including AI/ML initiatives, SDE/Automation programs, MSN CRA initiatives, R&D;/Customer projects, and other high-impact programs that directly improve MSN cost metrics and AAA maturity. You will be a part of the BCSS Service Line Operate – Service Management Service Architecture team, reporting to the Head of Service Architecture, and will play a pivotal role in uplifting existing capabilities in line with Ericsson's EOE objectives.
What You will do:
Drive prioritized improvement initiatives in key strategic and operational areas, improving MSN cost metrics in line with Ericsson Project Management guidelines.
Lead and execute AI/ML value pack-based initiatives in close alignment with the MSN portfolio team.
Drive current business ideas from conceptualization to reality, evolving solutions around Process, People, Tools, and Data.
Provide thought leadership by researching industry best practices, conducting experiments,



and collaborating with internal and external industry leaders.
Build and maintain strong relationships with internal and external stakeholders to align Service Management strategy with business priorities, the current threat landscape, and technology developments.
Communicate end-to-end Service Management strategy to relevant stakeholders, prioritizing changes and opportunities based on Customer Experience, cost, risk, and business benefit.
Own Budget Planning and Allocation, Forecasting, and Financial Reporting, ensuring program costs remain within prescribed limits.
Continuously drive efficiency, improvements, and excellence across Service Delivery.
Establish strong governance and reporting frameworks at all levels for assigned projects on a regular basis.
Lead Risk Management and mitigation planning with proper governance for all programs under responsibility, influencing business decisions by weighing risk against the cost

📌 Service Architecture Manager (Noida)
🏢 Ericsson
📍 Noida