Purpose of the Position
Own project, SOW, contract and portfolio governance for the CSM Ops team — the operating bridge between Delivery, Account Management, TP Team, Finance, Legal and RevOps.
Keep engagements on plan, surface risks early, contain revenue and staffing leakage, and give leadership one trusted, data-backed view of account health across DMS, DME, InfoBiz and CRM. Use GenAI, BI and workflow automation tools to reduce manual reporting, improve forecast accuracy and enable faster decisions.
For high performers, a pathway into CEO Office, Business Operations Leadership, Strategic PMO, Revenue Operations or Delivery PMs.
Key Results Areas & Acivities:
SOW & Contract Governance
Own the SOW lifecycle end to end initiation, approvals, execution, version control and repository as single source of truth.
Maintain a live view of active, expiring and pending SOWs; drive renewals, extensions and amendments ahead of expiry.
Track contracted versus actual effort, headcount, rate cards, milestones and escalate scope creep and unbilled work.
Run change control: CRs,



addenda and rate revisions papered and approved before work begins.
Operationalise commercial terms in InfoBiz rate cards, billing milestones, PO coverage and flag PO burn early.
Report at-risk SOWs and renewal exposure; partner with Legal, Finance, AM and CSM Ops leads on closure and non-renewal calls.
Planning, Resourcing & Reporting
Maintain a single live resource plan real-time visibility of capacity, competency and availability.
Partner with the TP Team to track allocations, staffing gaps, leave and bench time across the matrix structure.
Build leadership dashboards, KPI packs and exception reports that convert project data into explicit decisions and actions.
Standardise project templates, cadence and reporting rituals; use AI-enabled summaries, workflow automation and alerts to reduce manual follow-ups.
Project & Financial Operations
Own InfoBiz data hygiene, DMS/DME inputs, role creation and TP Team c

📌 PMO Analyst | Lead CSM Ops (Nagpur)
🏢 InfoCepts
📍 Nagpur