Voice AI Engineer – Healthcare RCM(USA) Remote
About Cosentus
Cosentus combines healthcare revenue cycle management expertise with AI-powered automation. Our voice agents support high-volume workflows such as eligibility verification, prior-authorization follow-ups, claim-status checks, scheduling, patient communication, and collections.
We are hiring a Voice AI Engineer to build secure, reliable, and natural voice agents for real-world healthcare operations.
Key Responsibilities
Design, build, test, and maintain production-grade AI voice agents.
Develop conversational workflows for payer, provider, and patient interactions.
Integrate speech-to-text, text-to-speech, LLMs, telephony platforms, and internal APIs.
Handle interruptions, silence, voicemail, DTMF input, call transfers, retries, and human escalation.
Connect voice agents with EHR, practice-management, billing, and RCM systems.
Implement LLM tool calling, workflow orchestration, knowledge retrieval, and response guardrails.
Protect PHI through secure access controls, encryption, audit logging,



and appropriate data-retention practices.
Build monitoring for call quality, task completion, latency, accuracy, cost, and failure rates.
Review call transcripts and recordings to identify and correct conversation failures.
Collaborate with RCM specialists, product managers, compliance teams, and software engineers.
Document system architecture, workflows, testing standards, and operational procedures.
Required Qualifications
2+ years of experience in software engineering, AI engineering, or conversational AI.
Hands-on experience building voice bots, AI agents, or real-time conversational systems.
Robust programming experience with Python, TypeScript, or JavaScript.
Experience integrating LLMs, APIs, webhooks, databases, and external services.
Understanding of speech-to-text and text-to-speech technologies.
Experience with telephony concepts such as SIP, call routing, transfers, and DTMF.
Knowledge of prompt design, t

📌 Conversational AI Engineer – Voice (New Delhi)
🏢 Cosentus
📍 New Delhi