Role: Senior Engagement Manager
Experience Level: 14+ Years
Work location: Bangalore/Mumbai (Hybrid)
As a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements , delivery efforts in a B2B environment for Customer service teams of various organizations.
We are looking for an experienced leader to drive a critical portfolio encompassing Application Modernization Data, Platform, and AI Programs. This role requires experience in managing multiple critical programs focused on boosting business outcomes and elevating the customer experience. The ideal candidate will combine strong business acumen and techno-functional capabilities with proven people leadership and outstanding cross-group collaboration abilities.
Responsibilities:
Client Management:
● Managing customer communication, relationships and escalation management.
● Guide the client on technology evaluation, technical thought leadership and direction.
● Constantly sync with the product & Business team to align on business priorities,
and plan for long term and short-term architecture goals.
● Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
● Take a lead in preparing functional and technical specification documents.
● Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
Project Delivery:
● Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
● Lead Application Modernization specific project deliveries while managing multiple responsibilities in high paced workplace, where you are empowered to make a difference
● Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
● Guide and help team members to debug and solve technical problems. Project deliverables reviews and follow through till issues closure.
● Review and perform code walkthrough and quality reviews.
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