Role Overview: Looking for a Support Engineer with experience in Blue Prism to join its Managed Services team. The role involves supporting, maintaining, and enhancing enterprise BAW production environments for global clients.
You will work closely with architects, product teams, and customer stakeholders to ensure stable platform operations, resolve production issues, and drive continuous improvements.
This is a hands-on technical support role requiring solid troubleshooting skills across application, middleware, and operating system layers, along with excellent communication and customer-facing abilities.
Required Experience
Hands-on experience in Blue Prism Support.
Hands-on experience supporting IBM Business Automation Workflow (BAW) or similar tool in production environments
Solid understanding of BAW architecture, runtime components, deployment patterns, and troubleshooting approaches
Experience developing and maintaining IBM BAW solutions
Process design and implementation
Coach and UI development
Integration services (REST/SOAP)
Troubleshooting and modifying existing process applications
Working knowledge of Windows and/or Linux system administration, including Log analysis
Service management and restarts
Basic scripting (PowerShell, Bash, or similar)
File system and permission management
Experience working in support or managed services environments
Ability to work independently and prioritize effectively
Strong written and verbal communication skills
Mandatory Skills:
Blue Prism Infrastructure
Blue Prism Hub
IBM Business Automation Workflow (IBM BAW) or similar
IBM BAW Process Development & Production Support
REST & SOAP Web Services
Windows/Linux Administration
Production Support & Troubleshooting
Preferred Skills: (Nice to have)
IBM BAW on Cloud (BAWoC) / CP4BA
WebSphere Application Server (Traditional/Liberty)
LDAP & Single Sign-On (SSO)
DB2 / Oracle / Microsoft SQL Server
OutSystems
Automation Anywhere (AAI)
Camunda (Camunda 8)
Intelligent Automat
📌 Senior Support Engineer (Bengaluru)
🏢 POTENTIAM
📍 Bengaluru
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