You are the "reporting and data master" for Rippling's customers.
You could expertly build and understand all data sets within reports, delve deeply into consulting on processes, work so proficiently in spreadsheets that you can build pivot tables in your sleep. You can provide insights on best practices for data management, advocate thoughtfully for your customers' data needs, or build trusted relationships with customer administrators. If this sounds like a good time, great – you'll need to do all of that each day
What you will do
Project Manage - Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling
Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalize guidance and product enablement
Become a product expert - You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling
What you will need
3+ years of SaaS experience in customer success, consulting, implementation, or support
Preferred: 2+ years experience with building reports, working within data, enabling customers with reporting needs.
Passion for helping customers and colleagues
Ruthless prioritization and time management
Master project / task manager – you never drop the ball
Ability to explain complex scenarios in easy, clear written or verbal communications
Strong attention to detail and ability to solve complex, interdependent problems
Interest in actively working with product and engineering teams
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic informat