Title: Customer Success Manager – Earlier Applicants Not Required to Apply
Industry: Computer Software
Employment Type : Full Time
Location: Remote
About SiteRecon:
SiteRecon is on a mission to revolutionize the way businesses make decisions in North America by helping enterprise customers scale their sales teams. We automate property mapping and site visits through our innovative mapping platform, designed specifically for property maintenance contractors. By streamlining these processes, we give our clients back valuable time, accelerate their sales efforts, and enhance their profitability. Join us in building the next-generation property intelligence platform
To learn more about what we do for our customers -
About the Founders and the Team:
Founded by former IIT Delhi alumni with extensive experience in satellite imaging, eCommerce, and edtech. Our team is passionate about driving change in the industry.
Meet our team -
About the Product:
SiteRecon combines the power of Amazon and Google Docs for maps,
allowing users to easily create customized maps through our AI-driven data delivery system. This platform serves as a foundation for creating survey notes, operational plans, cost estimates, and more.
Market Overview:
Our primary focus is the landscaping industry in the United States, Canada, and Australia, which collectively represents a staggering $200 billion market.
Roles & Responsibilities:
- Customer Onboarding: Lead the onboarding process for current clients, ensuring a smooth transition and understanding of platform features.
- Client Relationship Management: Build and maintain strong relationships with clients to enhance engagement and satisfaction.
- Upsell Opportunities: Identify and pursue upsell opportunities by understanding client needs and matching them with relevant product features.
- Contract Management: Oversee the renewal process for existing contracts, ensuring timely communication and negotiation for annual agreeme