Job Description – Key Account Management (KAM)
Location: Colaba, Mumbai
Employment Type: Full-time | Work from Office
Working Days: Monday to Friday
Shift Timing: 10:00 AM – 7:00 PM
About the Role
We are looking for an experienced * Key Account Management (KAM) to manage and
grow relationships with enterprise clients. The ideal candidate should have 6–8 years
of hands-on experience in Key Account Management, with a proven track record of
managing strategic accounts, driving client engagement, ensuring customer success,
and identifying business growth opportunities.
This role requires an individual who can build long-term client relationships, collaborate
effectively with cross-functional teams, and serve as a trusted advisor to key
stakeholders. The candidate will play a critical role in ensuring client satisfaction, driving
revenue growth, and strengthening the organization's enterprise presence.
Key Responsibilities
Key Account Management
* Own and manage a portfolio of enterprise accounts, serving as the primary point of
contact.





* Build and maintain robust relationships with CXOs, business heads, and key decision-
makers.

* Conduct regular business reviews to understand client objectives and align services
accordingly.
* Ensure long-term account retention through proactive engagement and strategic
planning.
* Develop account plans and maintain a clear understanding of each client's business
goals.
Client Success & Relationship Management
* Understand client requirements and coordinate with internal teams to ensure
seamless service delivery.
* Monitor account health and resolve client concerns within defined timelines.
* Drive adoption of products, services, and new initiatives among existing clients.
* Maintain high levels of customer satisfaction and strengthen long-term partnerships.
* Identify risks proactively and implement measures to improve customer experience.
Revenue Growth

* Identify opportunities for upselling, cross-selling, and account expansion.

📌 Key Account Manager (Mumbai)
🏢 Tap Growth ai
📍 Mumbai