Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is explicit: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Role Summary
We are seeking an experienced HRIS Lead (Outsourced) to oversee day-to-day HR systems operations, manage a small support team, and ensure the stability, scalability,



and continuous improvement of our HR technology landscape.
This role balances operational excellence, functional configuration, and delivery discipline across releases, testing, and enhancements, with a strong emphasis on Workday expertise.
In addition, this role will partner closely with internal HR, IT, and data teams to support AI and people analytics initiatives.
Key Responsibilities
HRIS Operations & Team Leadership
Lead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service delivery
Oversee intake, prioritization, and resolution of system issues, enhancements, and service requests
Establish and maintain operating rhythms (ticket management, backlog grooming, performance tracking)
Drive continuous improvement in support processes and documentation
Ensure standard controls and governance model is maintained
Release Management & Functional Testing
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📌 Sr. Group Manager (Mumbai)
🏢 Wns Global Services
📍 Mumbai