Job Summary We are looking for a proactive and customer-focused Client Servicing Manager to build and maintain strong client relationships, ensure high levels of customer satisfaction, and coordinate with internal teams to deliver services efficiently. The ideal candidate will have excellent communication, relationship management, and problem-solving skills, with experience managing key accounts in a fast-paced workplace.
Key Responsibilities
Serve as the primary point of contact for assigned clients.
Build and maintain long-term relationships with clients to understand their business needs and objectives.
Manage client onboarding and ensure smooth service delivery.
Coordinate with internal teams, including Sales, Operations, Finance, and Marketing, to meet client expectations.
Monitor project timelines, deliverables, and service quality.
Conduct regular client meetings and business reviews.
Identify opportunities for upselling and cross-selling services.
Resolve client concerns and escalate issues when necessary to ensure timely resolution.