About Bite Speed
Hey there We are a Sequoia backed Saa S startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
Currently, 2000+ Shopify brands across 50+ countries use Bite Speed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.
Read more about our mission and the story of commerce here- Speed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f
Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )
We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway):-
Bite Speed Raises USD 3.5 M Funding, Led by Peak XV’s Surge- E-commerce AI start-up Bite Speed raises $3.5 million funding led by Peak XV’s Surge- Bite Speed Raises $1.9 Million Seed Funding From Sequoia India's Surge- About the role
We want to keep our customers for life. To do that,
customer success is probably going to be our most significant function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10 X of what they started with).
We're now at a point where we’ve scaled 10 X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of Bite Speed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
Your core job is to own our customer relationships , make them successful and fans of Bite Speed.
Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
Becoming a trusted product advisor for our customers, hel