Customer Success Executive / Intern

Employment Type: Full-time / Internship

Bangalore (Work From Office)

Kasplo is a cloud-based email delivery and marketing platform that helps businesses send transactional and bulk emails with high deliverability. Our platform focuses on reducing bounce rates, improving inbox placement, and optimizing campaign performance. With automation workflows, an intuitive dashboard, advanced analytics, and seamless integrations with CRMs, CMS platforms, and analytics tools, Kasplo enables businesses to scale their email marketing efforts efficiently.

As a Customer Success Executive / Intern, you will be responsible for ensuring a smooth onboarding experience for recent customers and helping them achieve their desired outcomes using Kasplo. You will work closely with clients from sign-up through onboarding, training, and ongoing engagement, focusing on product adoption, customer satisfaction, and long-term retention.

Guide customers through the onboarding journey, including sign-up, welcome, setup, and training.

• Assist with technical setup, including DKIM, SPF,



and DMARC configurations.

• Support customers in importing and validating contact data.

• Ensure CRM, CMS, and other integrations are configured correctly.

• Conduct onboarding and training sessions for customers.

• Share tutorials and guides for self-service customers.

• Help customers understand key performance metrics such as open rates, CTR, and deliverability.

• Resolve customer queries via email, chat, and scheduled calls.

• Build strong customer relationships and ensure a high-quality customer experience.

• Monitor campaign performance and suggest optimizations.

• Collect customer feedback and contribute to improving onboarding processes, FAQs, and training materials.

Basic understanding of Email, WhatsApp, and SMS marketing concepts (deliverability, campaigns, segmentation).

• Familiarity with email tools, CRM platforms, or SaaS products.

• Proficiency in Micr

📌 Customer Success Executive/Intern (Bengaluru)
🏢 Kasplo
📍 Bengaluru