Job Title: Call Centre Executive
Department: Call Centre / Patient Relations
Location: Noida Sec-63
Employment Type: Full time
Experience: 1–3 Years (Healthcare/IVF experience preferred)
Job Summary
We are looking for enthusiastic and customer-focused Call Centre Executives to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, scheduling patient appointments, addressing patient queries, and ensuring a seamless communication experience. Candidates with prior experience in an IVF/Fertility Centre , hospital, or healthcare industry will be preferred.
Key Responsibilities
Handle inbound and outbound calls professionally and courteously.
Respond to patient inquiries regarding consultations, treatments, appointments, and services.
Schedule, reschedule, and confirm appointments with doctors and consultants.
Follow up with prospective and existing patients through calls, Whats App, SMS, and emails.
Generate and maintain accurate patient records in the Hospital Information System (HIS)/CRM.
Coordinate with Front Office, Doctors, Counsellors,
and other departments to ensure timely patient support.
Handle patient complaints or concerns professionally and escalate complex issues to the appropriate department.
Achieve daily call, follow-up, and appointment booking targets.
Maintain complete confidentiality of patient information.
Prepare daily call reports and update lead status in the CRM.
Ensure high standards of patient satisfaction through excellent communication and timely follow-ups.
Support marketing campaigns by contacting prospective patients and promoting clinic services as required.
Required Qualifications
Graduate in any discipline.
Minimum 1–3 years of experience in a Call Centre, Customer Service, or Healthcare environment.
Experience in an IVF/Fertility Centre or Hospital will be preferred.
Freshers with excellent communication skills may also apply.
Required Skills
Excellent verbal communication skills in English and H