Job Title: Customer Support Associate – International Voice/ Chat & Inbound Sales Location: Pune

We are looking for enthusiastic and customer-focused Customer Support Associates to join our International Voice, Chat & Inbound Sales team in Pune. The ideal candidate will be responsible for delivering exceptional customer service, handling inbound customer interactions, resolving queries, and identifying sales opportunities while ensuring a seamless customer experience.

Handle inbound customer calls and chat interactions for international clients in a skilled and courteous manner.

Identify customer needs and recommend appropriate products or services to achieve sales targets (Inbound Sales).

Build rapport with customers while delivering an outstanding customer experience.

Meet individual and team performance metrics, including quality, productivity, customer satisfaction, and sales targets.





Accurately document customer interactions and update CRM systems.

Adhere to company policies, process guidelines, and quality standards.

Undergraduate and Graduate freshers are welcome to apply.

Graduates with experience in International Voice, Chat, Customer Support, or Inbound Sales processes are preferred.

Excellent verbal and written communication skills in English.

Willingness to work in rotational shifts, including night shifts, as per business requirements.

5-day work week

~Rotational shifts (including night shifts)

Competitive salary with attractive performance incentives.

Comprehensive training and career development opportunities.

Opportunities for internal growth and career progression.

📌 Specialist Services Administrator (Pune)
🏢 WNS
📍 Pune