Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create creative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Qualifications
Role: CMDB - ITIL Analyst
Location: Hyderabad, India
Expected Hours: PST hours (AM into Early Afternoon)
Team: I&O; Technology Support Services – ITSM Team
Reports To: CMDB & HAM Process Manager
Role Overview
The CMDB & HAM Analyst is responsible for supporting the execution and operational maturity of the Configuration Management Database (CMDB) and Hardware Asset Management (HAM) processes within a global ITSM environment. This role ensures data accuracy, lifecycle management,



and compliance through structured execution, monitoring, and continuous improvement. Working closely with the CMDB & HAM Process Manager and cross-functional teams, the role supports data governance, audit readiness, and process adherence while helping maintain a trusted system of record across the enterprise.
Key Responsibilities
Support execution of CMDB and HAM processes, ensuring adherence to defined standards and governance.
Maintain CMDB data accuracy, completeness, and integrity through validation and reconciliation activities.
Support hardware asset lifecycle activities including procurement, deployment, tracking, and disposal.
Assist in software asset tracking and alignment with SAM requirements.
Monitor and report on CMDB and HAM KPIs, trends, and data quality metrics.
Identify data discrepancies, compliance gaps, and support remediation efforts.
Ensure alignment between CMDB, HAM, Incident, Change,

📌 Analyst-CMDB ITIL (Hyderabad)
🏢 Mattel
📍 Hyderabad