Job Title: ServiceNow Solution Architect

Position Summary:

We are looking for a seasoned ServiceNow Solution Architect and act as a trusted
advisor to clients and stakeholders who can shape a multi-year ServiceNow
roadmap, design and implement ServiceNow solutions. This role requires deep
expertise in the ServiceNow platform and a solid understanding of client
Management and Consulting. The architect will play a critical role in
modernizing IT services, improving operational efficiency, and ensuring
regulatory compliance across the organization.

Key Responsibilities:

Platform Expertise:

Architect and implement solutions across ServiceNow modules including ITSM,
ITAM, ITOM, SPM, GRC, CSM, and NowAssist, with a focus on healthcare workflows
and compliance.

Architectural & Solution Design:

Design scalable, secure, and extensible ServiceNow architectures.

Make strategic decisions on scoped vs. global applications, data models, and
integrations.

Ensure alignment with healthcare IT standards and interoperability
requirements.

Scripting & Development:





Develop and maintain custom scripts using JavaScript, Glide APIs, Script
Includes, UI Policies, and Business Rules.

Ensure code quality and adherence to healthcare data governance policies.

Integrations & APIs:

Integrate ServiceNow with Electronic Health Record (EHR) systems, clinical
applications, and third-party healthcare platforms using REST, SOAP, Graph APIs,
Integration Hub, and MID Server.

Manage secure data exchange formats (JSON, XML, YAML) and ensure PHI
protection.

User Interface / UX:

Build intuitive Service Portals, Workspaces, and mobile interfaces for clinical
and administrative users.

Enhance user experience with responsive design and accessibility standards.

Analytics & Monitoring:

Develop dashboards and reports to monitor IT performance, incident trends, and
compliance metrics.

Implement proactive error logging and troubleshooting for critical healthcare
systems.

Leadership & Communica

📌 Principal Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad