Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are seeking a hands-on Senior Platform Software Engineer with experience operating stateful data, search, and analytics platforms at scale. As a key member of the Platform Services team, you will help ensure the availability, reliability, performance, and scalability of Elasticsearch, MongoDB, and ClickHouse.

This role is based remotely in Pune.



Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

Responsibilities

Operate and maintain Elasticsearch, MongoDB, and ClickHouse platforms.
Manage Elasticsearch indices, shards, replicas, allocation, lifecycle policies, upgrades, and performance.
Operate MongoDB replica sets and sharded clusters, including balancing, backups, restores, and recovery.
Operate ClickHouse replication, Keeper, distributed tables, storage, ingestion, and query workloads.
Troubleshoot availability, replication, storage, query performance, and client-integration issues.
Perform capacity planning based on data growth, ingestion, retention, replication, and query patterns.
Plan and validate upgrades, failover, backup, recovery, and failure scenarios.
Lead production incident triage, root-cause analysis, and performance tuning.
Review data-platf

📌 Senior Platform Software Engineer (India)
🏢 Medallia
📍 India