* The IT End User Services Senior Analyst provides foundational technical
support to all users. They assist in analyzing and troubleshooting issues
related to end-user computing digital assets (e.g., laptops, desktops,
printers, mobile phones) and serve as a point of escalation for incidents
that require local resolution. Should have knowledge network and server
troubleshooting. They work alongside the Platform Service Team to support
corporate infrastructure and participate in various IT projects.
RESPONSIBILITIES
* Respond to service desk tickets and outages via phone, email, or online
systems, ensuring incident management and escalation when necessary. Provide
IT support for internal and external end-users in India and remote offices/
sites.
* Build, configure, re-image, setup, update, repair, upgrade and maintain
end-user computing devices (computers and mobile devices) to meet Vertiv’s
compliance and security policies Provide second-level user support for
hardware and software issues.
* Assist in hardware and software installation/configuration according to
corporate policies and guidelines.
* Aid in troubleshooting and diagnosing hardware/software errors. In-depth
knowledge of Microsoft Windows client operating systems, 11, 10, 8, 7 /
Windows & Microsoft Office up to Office 365 Suite.
* Support basic network and server troubleshooting. Coordinate with global team
for immediate resolution and permanent fix plan for recurring issues.
* Provide hands-on assistance for Audio/video conference & meeting room
devices.
* Help with local backup operations in alignment with corporate policies and
support IT audit requirements.
* IT asset disposal - sorting, and boxing of the IT peripherals, accessories,
desktops, and laptops for disposal. Removal of a long-term asset from the
company's records.
* Maintain confidentiality on all user data and related information.
* Solid emphasis on Manufacturing and/or P
📌 IT End User Services Senior Analyst (Pune)
🏢 Vertiv
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.