Job Description of Customer Support Engineer - Task Using PPE Office Uniform is
Compulsory during PM Or Breakdown calls Planned Preventive Maintenance List of
PM to be Perform in a Month to be Collected Collect QR Codes & escalation Matrix
Speak With each Customers & get a schedul for PPM Preintimation to Various
Customers for PPM Via Email Before Starting PM, Please Check PM Call ID in FSM
App is available. Performing PM on field as Per Customer Schedule Take snaps of
Serial Number Sticker Capture aging of AC/DC Capacitors & Batteries as well
firmware Versions Generating Manual PM Report indiacting PM Call ID in Report &
Sharing to Customer Via Email with prescribe format Closer of PM Call in FSM App
duly signed by Customers (Automated getting link in CMS) Manual uploading on PM
Report against each Call ID Appreciation Email from Customers Once Closer of PM
Call in FSM App, Within 3 days Qualtrics Customer Survey gets Trigger to
Customer Email ID Lead generation to Service sale team Power analysers Hioki
Battery impedance Meter Breakdown Call Fix Spare Part list including Part
Codes (Model Wise)
Physical & Environmental Requirements: - (To be used majorly for manufacturing
jobs.)
* None
Time Travel Needed:
* 25%
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to
help execute our Strategic Priorities.
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing
services to enable its customers’ vital applications to run continuously,
perform optimally and grow with their
📌 Field Service VII (Mumbai)
🏢 Vertiv
📍 Mumbai
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