Overview Testlify is seeking a Customer Success Executive to join our team and provide top-notch support to our clients. As a Customer Success Executive, you will be responsible for providing timely and effective customer service to our clients via phone, email, and chat. You will also work closely with our sales and product teams to ensure our clients have the best possible experience using our platform. Provide timely and effective customer service to our clients via phone, email, and chat.

Resolve customer issues and complaints in a professional and courteous manner.

Identify opportunities to improve customer support processes and procedures.

Contribute to the ongoing development and improvement of our customer support offerings.

Provide guidance and support to customers on how to use our platform and troubleshoot any issues they may be experiencing.

Contribute to team goals and objectives around customer satisfaction, ticket resolution time, and other key performance indicators.

Proactively create and update process documents, support documents, and customer help guides,



incorporating new feature enhancements as they are released.

Continuously develop and improve knowledge of our platform, industry trends, and best practices for customer support.

Bachelor's degree in a related field, or equivalent work experience of 1 to 2 years.

Customer-centric attitude and a passion for providing excellent service.

Experience working in a customer support or customer-facing role preferred.

Knowledge of HR Tech or B2B SaaS industry is a plus.

A performance-driven work culture through collaborative review and feedback.

Exposure to complex & challenging projects within an international context.

A team of driven and passionate colleagues that strive for top quality.

Hybrid - In Office & Remote depending on your location

Travel each quarter for a week to Headquarters

Health insurance

Diversity and inclusion

Adaptable work hours

Testlify is deeply committed to cr

📌 Pensions Executive (Mumbai)
🏢 Testlify
📍 Mumbai