Description
This role is for one of the Weekday's clients
Salary range: Rs 1200000 - Rs 2000000 (ie INR 12 - 20 LPA)

Min Experience: 8+ years
Location: Chennai, Tamil Nadu, India
JobType: full-time

We are looking for an experienced IT support skilled to join a global service desk function, contributing to high-quality end-user support and operational excellence. This role goes beyond standard L1 support and is suited for someone capable of independently handling complex technical issues, driving improvements, and contributing to automation initiatives.

You will act as a key contact for internal users across regions, with a strong focus on supporting a major delivery hub while ensuring consistent and efficient IT service experiences.

Requirements
Key Responsibilities:
- Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office
- Act as a primary contact point for incoming technical requests and incidents on a rotational basis
- Diagnose and resolve complex issues across user devices, operating systems,



and enterprise tools
- Manage incidents, service requests, and standard changes following structured service management practices
- Take ownership of high-priority or escalated tickets within the service desk scope
- Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration
- Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals
- Maintain accurate records of IT assets and configurations within internal systems
- Contribute to endpoint management and device compliance processes across different operating systems
- Support lifecycle management of hardware, software, and licensing
- Create and update documentation, knowledge base content, and standard operating procedures
- Collaborate with internal technology teams such as infrastructure, security, and applications
- Develop and utilize scripts to au

📌 Service Desk Technician (Chennai)
🏢 Weekday AI
📍 Chennai