Industry Preference if any : Packaging or Manufacturing
Shift Timing if Applicable : 9 to 5.30 pm - Sunday Off
Roles & Responsibilities :
- Product Listings & Content Management:
- Create, update, and optimize product listings across all e-commerce platforms
- Ensure accuracy and appeal of product descriptions, images, pricing, and keywords
- Daily E-commerce Operations:
- Oversee and manage the day-to-day activities on platforms like Amazon, Flipkart, IndiaMART, etc.
- Ensure smooth operation of online storefronts and backend tools
- Order Management:
- Track and process orders across all platforms
- Coordinate with warehouse and dispatch teams to ensure timely deliveries
- Inventory & Stock Control:
- Monitor stock levels and manage replenishments across platforms
- Prevent stockouts and overselling with accurate forecasting
- Reporting & Analysis:
- Generate regular reports on sales performance, customer behavior, and product trends
- Analyze data to support business decisions and optimize campaigns
- Customer Support:
- Handle customer inquiries, complaints, and returns
- Ensure high levels of customer satisfaction and timely resolution
- Logistics & Supply Chain Management:
- Coordinate with logistics partners for timely pickups and deliveries
- Track shipments and resolve transit-related issues
- E-commerce Software Management:
- Explore, evaluate, and onboard recent e-commerce and automation tools
- Stay updated on latest software and tech developments
- E-commerce Accounting & Reconciliation:
- Coordinate with finance team for payment reconciliation, invoice generation, and fee deductions
- Maintain platform-wise financial records
- Shopify Website Creation & Development:
- Assist in building and maintaining Shopify web