Position
Overview

We are seeking
an Production Support Engineer to support and enhance applications. The ideal
candidate will have hands-on experience with secure file transfer tools,
certificate management, ITSM platforms, SaaS support, and strong communication
skills—including professional email writing and collaboration with vendors and
internal teams.

Key
Responsibilities

· Develop,
maintain, and support features for SaaS applications.

· Integrate
and manage secure file transfer solutions (e.g., Tectia or similar SFTP/SSH
tools).

· Perform
certificate management tasks, including updates and maintenance for mTLS and
other security protocols.

· Utilize
IT Service Management (ITSM) platforms (such as ServiceNow or similar) for
incident tracking, change management, and request fulfillment.

· Provide
operational and technical support for SaaS applications, ensuring reliability
and performance.

· Collaborate
with vendors and internal teams to resolve issues, implement solutions, and
coordinate activities.

· Prepare




and maintain documentation for application processes, integrations, and
operational procedures.

· Compose
explicit, professional, and effective emails for both internal and external
communications.

· Participate
in audits, compliance activities, and contribute to continuous improvement
initiatives.

Required
Skills and Qualifications

· Experience
developing and supporting SaaS applications.

· Working
knowledge of secure file transfer solutions (SFTP, SSH, or similar tools).

· Demonstrated
ability to manage and update digital certificates (including mTLS).

· Hands-on
experience with ITSM platforms (ServiceNow or equivalent).

· Strong
verbal and written communication skills, including professional email writing.

· Ability
to interact effectively with vendors and cross-functional teams within the
bank.

· Analytical
and problem-solving mindset.

· Bachelor’s
degree in Computer Science, Information Technology, or related field
(pr

📌 Production Support Engineer (Hyderabad)
🏢 Kumaran Systems
📍 Hyderabad